Terms of Use

Effective Date: June 2026

Welcome to the official Xormeva online store. This website and any related digital features, services, pages, and communication channels are collectively referred to in these Terms as the “Site.”

The Site is owned and operated by LUYA INDUSTRY LIMITED. These Terms of Use establish the conditions that apply when you visit, browse, create an account, submit content, communicate with us, or otherwise use the Site.

Purchases of products from our Pet Travel, Pet Care, and Pet Toys collections are also governed by our Terms of Purchase, Privacy Policy, Shipping and Delivery Policy, and Return and Resolution Policy.

By accessing or continuing to use the Site, you confirm that you have read and agreed to these Terms. If you do not accept them, you must stop using the Site.

1. Accuracy of Customer Information

When submitting information through the Site, you agree that all details provided are complete, current, and accurate.

This includes information such as:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account information
  • Payment-related details
  • Information provided to customer support

You are responsible for correcting or updating your information when it changes.

Xormeva is not responsible for delays, failed delivery, account-access issues, or other problems resulting from inaccurate, incomplete, or outdated information supplied by a customer.

2. Privacy and Data Handling

Information collected through the Site is processed in accordance with our published Privacy Policy.

This may include information provided:

  • During account registration
  • At checkout
  • Through email correspondence
  • During telephone communication
  • Through customer-service requests
  • Through cookies, analytics, and similar technologies

By using the Site, you acknowledge that personal information may be collected, stored, transferred, and processed as described in the Privacy Policy and as permitted by applicable law.

3. Ownership of Site Content

Unless otherwise stated, the Site and its contents are owned by or licensed to LUYA INDUSTRY LIMITED.

Protected materials may include:

  • The Xormeva name and logo
  • Product photographs
  • Product videos
  • Written descriptions
  • Page layouts
  • Illustrations and graphics
  • Icons
  • Audio materials
  • Marketing content
  • Website software and code
  • Product-selection data
  • Text, design, and visual elements

These materials may be protected by copyright, trademark, database, and other intellectual-property laws.

No ownership rights are transferred to you merely because you access or use the Site.

4. Limited Permission to Use the Site

Xormeva grants you a personal, limited, revocable, non-exclusive, and non-transferable right to access the Site for lawful, non-commercial shopping and informational purposes.

Without prior written authorization, you may not:

  • Copy or republish Site content for commercial purposes
  • Reproduce product photographs or descriptions
  • Sell, license, or redistribute Site materials
  • Frame, mirror, clone, or imitate the Site
  • Remove copyright, trademark, or ownership notices
  • Use automated tools to collect product, pricing, or customer data
  • Reverse-engineer or interfere with Site software
  • Attempt to bypass access or security controls
  • Use the Site to develop a competing database or service

This limited permission may be withdrawn at any time.

5. Prohibited Conduct

You must not use the Site in a manner that is unlawful, harmful, fraudulent, abusive, or disruptive.

Prohibited behavior includes:

  • Introducing viruses, malware, spyware, or harmful code
  • Attempting unauthorized access to accounts, servers, or networks
  • Interfering with checkout, payment, or security systems
  • Conducting fraudulent transactions
  • Impersonating another person or organization
  • Using false contact or payment information
  • Scraping, harvesting, or extracting data through automated tools
  • Sending spam or unsolicited communications
  • Overloading or disrupting the Site’s infrastructure
  • Testing system vulnerabilities without written authorization
  • Using the Site to infringe another party’s rights
  • Engaging in activity that violates applicable law

We may block access, restrict an account, cancel transactions, or report suspected unlawful activity when we reasonably believe that these Terms have been violated.

6. Accounts and Security

Certain Site features may allow or require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of login credentials
  • Restricting access to your account and devices
  • Reviewing account activity
  • Notifying us of suspected unauthorized access
  • Ensuring that account information remains accurate

You may be responsible for activity conducted through your account when caused by your failure to protect your credentials.

We may suspend or close accounts that appear fraudulent, compromised, abusive, inactive, or inconsistent with these Terms.

7. Customer Reviews and Submitted Content

You may be permitted to submit product reviews, photographs, videos, comments, suggestions, pet-care experiences, travel tips, or other materials.

You remain responsible for any content you provide.

Submitted content must not:

  • Be false, misleading, or fraudulent
  • Defame, threaten, harass, or abuse another person
  • Contain unlawful, obscene, hateful, or offensive material
  • Infringe copyright, trademark, privacy, or publicity rights
  • Contain malicious code or unauthorized advertising
  • Include confidential information you are not permitted to disclose
  • Misrepresent your identity or relationship with Xormeva
  • Promote unsafe or inappropriate use of pet products

You represent that you own the submitted content or have all permissions required to provide it.

8. License for Submitted Materials

When you voluntarily post or submit content to Xormeva, you grant LUYA INDUSTRY LIMITED a non-exclusive, worldwide, royalty-free, transferable, sublicensable, and continuing license to use, reproduce, adapt, translate, publish, display, distribute, and incorporate that content into marketing or business materials.

This license allows us to use submitted materials through websites, social media, advertising, email, product pages, and other communication channels, subject to applicable law.

Where legally required, we will seek additional consent before using content in a manner not covered by the original submission context.

You should not submit content you do not wish us to use under these conditions.

9. Product Reviews and Moderation

Xormeva may review, edit, decline, hide, or remove customer-submitted content at its discretion when permitted by law.

We are not obligated to publish every review or submission.

Content may be removed when it:

  • Violates these Terms
  • Contains irrelevant or promotional material
  • Includes personal or confidential information
  • Appears fraudulent or manipulated
  • Makes unsafe or unsupported claims
  • Infringes third-party rights
  • Is otherwise inappropriate for the Site

The opinions expressed in customer reviews belong to the individual contributors and do not necessarily represent the views of Xormeva.

10. Third-Party Websites and Services

The Site may contain links to websites, platforms, payment providers, logistics services, social-media networks, or other services operated by third parties.

These external services are provided for convenience and are not controlled by Xormeva.

We do not guarantee or accept responsibility for:

  • Third-party content
  • Product or service availability
  • Privacy practices
  • Security measures
  • Advertising claims
  • Terms and conditions
  • Accuracy of external information
  • Loss arising from third-party interaction

Your use of an external service is governed by that provider’s own policies. Accessing third-party links is at your discretion and risk.

11. Website Availability

We aim to keep the Site available and functional, but continuous access cannot be guaranteed.

The Site may be interrupted, restricted, or temporarily unavailable because of:

  • Maintenance
  • Software updates
  • Hosting problems
  • Network failures
  • Cybersecurity incidents
  • Payment-provider disruption
  • Excessive traffic
  • Technical faults
  • Events outside our reasonable control

We may modify, suspend, discontinue, or replace any Site feature without prior notice where permitted.

12. Product and Information Disclaimer

We make reasonable efforts to keep Site information accurate and current.

However, we do not guarantee that all descriptions, measurements, images, availability statements, prices, product functions, compatibility details, or other information will always be complete or error-free.

Customers must review product details and determine whether an item is suitable for their pet’s individual needs.

Pet products should be selected based on factors including:

  • Species
  • Age
  • Size
  • Weight
  • Strength
  • Health
  • Temperament
  • Chewing behavior
  • Intended use

No Site content should be treated as veterinary, medical, behavioral, or professional advice.

Customers should consult a qualified professional when advice regarding a pet’s health, safety, or specific needs is required.

13. Warranty Disclaimer

To the fullest extent permitted by applicable law, the Site is provided on an “as available” and “as is” basis.

We do not guarantee that:

  • The Site will always be available
  • Access will be uninterrupted
  • The Site will be free from errors
  • Every technical issue will be corrected immediately
  • The Site will be free from viruses or harmful components
  • All information will remain current
  • All features will function on every device or browser

To the extent legally permitted, LUYA INDUSTRY LIMITED disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in this section excludes warranties or consumer rights that cannot lawfully be excluded.

14. Limitation of Liability

To the fullest extent permitted by law, LUYA INDUSTRY LIMITED and its directors, officers, employees, contractors, service providers, logistics partners, and affiliates will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential losses arising from:

  • Use or inability to use the Site
  • Website downtime or technical errors
  • Reliance on Site information
  • Unauthorized account access
  • Data loss or security incidents
  • Third-party links or services
  • Purchase or use of Xormeva products
  • Carrier or network communication failures

This may include loss of profit, opportunity, revenue, goodwill, business, or data.

Where liability cannot be fully excluded, it will be limited to the greatest extent allowed by applicable law.

Nothing in these Terms limits liability where exclusion or limitation is prohibited by law.

15. Time Limit for Claims

To the extent permitted by applicable law, any claim arising from use of the Site must be commenced within one year after the event giving rise to the claim.

This limitation does not apply where a longer mandatory period is imposed by applicable law.

16. Indemnification

You agree to indemnify and hold harmless LUYA INDUSTRY LIMITED, its affiliates, representatives, service providers, employees, and contractors from claims, losses, liabilities, penalties, costs, and reasonable legal expenses arising from:

  • Your violation of these Terms
  • Fraudulent or unlawful activity
  • Misuse of the Site
  • Content submitted by you
  • Infringement of another party’s rights
  • Misrepresentation of your authority or identity

This obligation applies only to the extent permitted by law.

17. Electronic Communications

By using the Site or contacting us electronically, you agree that we may communicate with you through:

  • Email
  • Account notifications
  • Website notices
  • Checkout messages
  • Other electronic channels

You acknowledge that electronic notices, agreements, disclosures, confirmations, and policy updates satisfy legal writing requirements where electronic delivery is legally permitted.

You are responsible for maintaining a valid email address and reviewing communications associated with your account or orders.

18. Intellectual-Property Complaints

Xormeva respects the intellectual-property rights of others.

If you believe that material available on the Site infringes your copyright or other protected rights, please send a written notice to support@xormeva.com containing:

  • Your physical or electronic signature
  • Identification of the protected work
  • The exact location or URL of the disputed material
  • Your full contact information
  • A statement that you have a good-faith belief that the use is unauthorized
  • A statement that the information provided is accurate
  • Confirmation that you are the rights owner or authorized to act for the owner

We may request additional information before taking action.

Knowingly submitting a false or misleading infringement notice may result in legal responsibility.

19. Force Majeure

Xormeva will not be liable for failure or delay in performing an obligation when caused by events outside our reasonable control.

Such events may include:

  • Natural disasters
  • Epidemics or pandemics
  • Extreme weather
  • War, terrorism, or civil unrest
  • Government restrictions
  • Labor disputes
  • Transportation disruption
  • Port closures
  • Utility or telecommunications failures
  • Cybersecurity emergencies
  • Severe supply-chain interruption
  • Carrier or fulfillment-network failures

Performance will be suspended or extended for the duration reasonably affected by the event.

20. Shipping Risk

Ownership and risk relating to shipped products will be handled in accordance with applicable law and our Shipping and Delivery Policy.

Where legally permitted, risk may pass to the customer when the parcel is transferred to the designated carrier.

However, nothing in this section overrides mandatory consumer rights concerning delivery, damaged goods, lost shipments, or risk transfer.

21. Suspension and Termination

We may suspend, restrict, or terminate access to the Site when we reasonably believe that a user:

  • Has violated these Terms
  • Has engaged in fraudulent activity
  • Presents a security risk
  • Has abused customer-service channels
  • Has interfered with Site operations
  • Has infringed third-party rights
  • Has acted unlawfully

Termination does not affect rights or obligations that arose before the termination date.

Sections concerning intellectual property, liability, indemnification, governing law, and other provisions intended to survive will remain effective.

22. Governing Law and Jurisdiction

These Terms and the use of the Site are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Subject to applicable mandatory consumer protections, disputes relating to the Site or these Terms will be submitted to the competent courts of Hong Kong.

Customers may retain additional rights under the laws of their place of residence where those rights cannot legally be waived.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be modified or removed only to the minimum extent necessary.

The remaining provisions will continue in full force.

24. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

LUYA INDUSTRY LIMITED may assign or transfer these Terms, in whole or in part, as part of a corporate restructuring, business transfer, merger, sale, or operational arrangement, subject to applicable law.

25. No Waiver

A delay or failure by Xormeva to enforce any provision does not constitute a waiver of that provision or any other right.

Any waiver must be expressly confirmed in writing by an authorized representative.

26. Entire Agreement

These Terms, together with the policies referenced within them, constitute the complete agreement regarding your use of the Site.

They replace prior discussions, representations, or communications relating to the same subject, except where otherwise required by law.

27. Changes to These Terms

We may update these Terms to reflect changes in law, Site functionality, security requirements, products, or business operations.

The revised version will be published on this page with an updated effective date.

Continued use of the Site after an update constitutes acceptance of the revised Terms where permitted by law.

28. Contact Information

Questions concerning these Terms of Use may be submitted to:

Brand Name: Xormeva

Operating Company: LUYA INDUSTRY LIMITED

Registered Address: Flat 801, 4/F, Kaiser Estate Phase 2, No. 47-53 Man Yue Street, Hung Hom, Kowloon, Hong Kong

Support Email: support@xormeva.com

Customer Service Telephone: +1 (463) 270-4749