Terms of Use

Effective Date: June 2026

Welcome to the official Xormeva online store. This website and any related digital features, services, pages, and communication channels are collectively referred to in these Terms as the "Site."

The Site is owned and operated by Hubei Jucheng Youpin E-commerce Co., Ltd. These Terms of Use establish the conditions that apply when you visit, browse, create an account, submit content, communicate with us, or otherwise use the Site.

Purchases of products from our Pet Travel, Pet Care, and Pet Toys collections are also governed by our Terms of Purchase, Privacy Policy, Shipping and Delivery Policy, and Return and Resolution Policy.

By accessing or continuing to use the Site, you confirm that you have read and agreed to these Terms. If you do not accept them, you must stop using the Site.

1. Accuracy of Customer Information

When submitting information through the Site, you agree that all details provided are complete, current, and accurate.

This includes information such as:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account information
  • Payment-related details
  • Information provided to customer support

You are responsible for correcting or updating your information when it changes.

Xormeva is not responsible for delays, failed delivery, account-access issues, or other problems resulting from inaccurate, incomplete, or outdated information supplied by a customer.

2. Privacy and Data Handling

Information collected through the Site is processed in accordance with our published Privacy Policy.

This may include information provided:

  • During account registration
  • At checkout
  • Through email correspondence
  • During telephone communication
  • Through customer-service requests
  • Through cookies, analytics, and similar technologies

By using the Site, you acknowledge that personal information may be collected, stored, transferred, and processed as described in the Privacy Policy and as permitted by applicable law.

3. Ownership of Site Content

Unless otherwise stated, the Site and its contents are owned by or licensed to Hubei Jucheng Youpin E-commerce Co., Ltd.

Protected materials may include:

  • The Xormeva name and logo
  • Product photographs
  • Product videos
  • Written descriptions
  • Page layouts
  • Illustrations and graphics
  • Icons
  • Audio materials
  • Marketing content
  • Website software and code
  • Product-selection data
  • Text, design, and visual elements

These materials may be protected by copyright, trademark, database, and other intellectual-property laws.

No ownership rights are transferred to you merely because you access or use the Site.

4. Limited Permission to Use the Site

Xormeva grants you a personal, limited, revocable, non-exclusive, and non-transferable right to access the Site for lawful, non-commercial shopping and informational purposes.

Without prior written authorization, you may not:

  • Copy or republish Site content for commercial purposes
  • Reproduce product photographs or descriptions
  • Sell, license, or redistribute Site materials
  • Frame, mirror, clone, or imitate the Site
  • Remove copyright, trademark, or ownership notices
  • Use automated tools to collect product, pricing, or customer data
  • Reverse-engineer or interfere with Site software
  • Attempt to bypass access or security controls
  • Use the Site to develop a competing database or service

This limited permission may be withdrawn at any time.

5. Prohibited Conduct

You must not use the Site in a manner that is unlawful, harmful, fraudulent, abusive, or disruptive.

Prohibited behavior includes:

  • Introducing viruses, malware, spyware, or harmful code
  • Attempting unauthorized access to accounts, servers, or networks
  • Interfering with checkout, payment, or security systems
  • Conducting fraudulent transactions
  • Impersonating another person or organization
  • Using false contact or payment information
  • Scraping, harvesting, or extracting data through automated tools
  • Sending spam or unsolicited communications
  • Overloading or disrupting the Site's infrastructure
  • Testing system vulnerabilities without written authorization
  • Using the Site to infringe another party's rights
  • Engaging in activity that violates applicable law

We may block access, restrict an account, cancel transactions, or report suspected unlawful activity when we reasonably believe that these Terms have been violated.

6. Accounts and Security

Certain Site features may allow or require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of login credentials
  • Restricting access to your account and devices
  • Reviewing account activity
  • Notifying us of suspected unauthorized access
  • Ensuring that account information remains accurate

You may be responsible for activity conducted through your account when caused by your failure to protect your credentials.

We may suspend or close accounts that appear fraudulent, compromised, abusive, inactive, or inconsistent with these Terms.

7. Customer Reviews and Submitted Content

You may be permitted to submit product reviews, photographs, videos, comments, suggestions, pet-care experiences, travel tips, or other materials.

You remain responsible for any content you provide.

Submitted content must not:

  • Be false, misleading, or fraudulent
  • Defame, threaten, harass, or abuse another person
  • Contain unlawful, obscene, hateful, or offensive material
  • Infringe copyright, trademark, privacy, or publicity rights
  • Contain malicious code or unauthorized advertising
  • Include confidential information you are not permitted to disclose
  • Misrepresent your identity or relationship with Xormeva
  • Promote unsafe or inappropriate use of pet products

You represent that you own the submitted content or have all permissions required to provide it.

8. License for Submitted Materials

When you voluntarily post or submit content to Xormeva, you grant Hubei Jucheng Youpin E-commerce Co., Ltd. a non-exclusive, worldwide, royalty-free, transferable, sublicensable, and continuing license to use, reproduce, adapt, translate, publish, display, distribute, and incorporate that content into marketing or business materials.

This license allows us to use submitted materials through websites, social media, advertising, email, product pages, and other communication channels, subject to applicable law.

Where legally required, we will seek additional consent before using content in a manner not covered by the original submission context.

You should not submit content you do not wish us to use under these conditions.

9. Product Reviews and Moderation

Xormeva may review, edit, decline, hide, or remove customer-submitted content at its discretion when permitted by law.

We are not obligated to publish every review or submission.

Content may be removed when it:

  • Violates these Terms
  • Contains irrelevant or promotional material
  • Includes personal or confidential information
  • Appears fraudulent or manipulated
  • Makes unsafe or unsupported claims
  • Infringes third-party rights
  • Is otherwise inappropriate for the Site

The opinions expressed in customer reviews belong to the individual contributors and do not necessarily represent the views of Xormeva.

10. Third-Party Websites and Services

The Site may contain links to websites, platforms, payment providers, logistics services, social-media networks, or other services operated by third parties.

These external services are provided for convenience and are not controlled by Xormeva.

We do not guarantee or accept responsibility for third-party content, products, services, privacy practices, security measures, advertising claims, terms, or accuracy.

Your use of any external service is entirely at your own discretion and risk.

11. Website Availability

We aim to keep the Site available and functional, but continuous access cannot be guaranteed.

The Site may be interrupted, restricted, or temporarily unavailable due to maintenance, software updates, hosting issues, network failures, cybersecurity incidents, payment-provider disruptions, excessive traffic, technical faults, or events beyond our reasonable control.

We may modify, suspend, discontinue, or replace any Site feature without prior notice where permitted by law.

12. Product and Information Disclaimer

We make reasonable efforts to keep Site information accurate and current.

However, we do not guarantee that descriptions, specifications, measurements, images, availability, pricing, or other information will always be complete or error-free.

Customers should determine whether a product is suitable for their pet's age, size, breed, health condition, temperament, and intended use.

Nothing on this Site constitutes veterinary, medical, behavioral, or professional advice.

13. Warranty Disclaimer

To the fullest extent permitted by applicable law, the Site is provided on an "as available" and "as is" basis.

To the extent permitted by law, Hubei Jucheng Youpin E-commerce Co., Ltd. disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in this section limits any mandatory consumer rights.

14. Limitation of Liability

To the fullest extent permitted by law, Hubei Jucheng Youpin E-commerce Co., Ltd., its directors, employees, affiliates, contractors, logistics providers, and service partners shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Site or products.

Where liability cannot legally be excluded, it shall be limited to the maximum extent permitted by law.

15. Time Limit for Claims

To the extent permitted by law, any claim relating to the Site must be commenced within one (1) year after the event giving rise to the claim unless a longer mandatory period applies.

16. Indemnification

You agree to indemnify and hold harmless Hubei Jucheng Youpin E-commerce Co., Ltd., its affiliates, employees, contractors, and service providers from claims, liabilities, losses, damages, and reasonable legal expenses arising from your violation of these Terms or applicable law.

17. Electronic Communications

By using the Site, you agree to receive communications electronically, including emails, account notifications, website notices, checkout messages, and other electronic communications where permitted by law.

18. Intellectual Property Complaints

If you believe any material on the Site infringes your intellectual property rights, please contact us at support@xormeva.com with the required supporting information.

19. Force Majeure

Xormeva shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, government actions, transportation disruptions, labor disputes, utility failures, cyber incidents, or supply-chain interruptions.

20. Shipping Risk

Ownership and shipping risk are governed by our Shipping and Delivery Policy and applicable law.

21. Suspension and Termination

We may suspend or terminate access to the Site if we reasonably believe a user has violated these Terms or applicable law.

22. Governing Law and Jurisdiction

These Terms are governed by the laws applicable to the operation of Xormeva, subject to mandatory consumer protection laws where applicable.

23. Severability

If any provision is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

24. Assignment

You may not assign your rights without our written consent.

Hubei Jucheng Youpin E-commerce Co., Ltd. may assign these Terms where permitted by law.

25. No Waiver

Failure to enforce any provision shall not constitute a waiver of that provision or any other right.

26. Entire Agreement

These Terms, together with all referenced policies, constitute the complete agreement governing your use of the Site.

27. Changes to These Terms

We may update these Terms periodically. Continued use of the Site after updates constitutes acceptance of the revised Terms where permitted by law.

28. Contact Information

Questions concerning these Terms of Use may be submitted to:

Brand Name: Xormeva

Operating Company: Hubei Jucheng Youpin E-commerce Co., Ltd.

Registered Address: Room 17 from the left, Building 29, No. 2-1, E2 Workshop, Luojiaqiao Street, Daye City, Huangshi City, Hubei Province

Support Email: support@xormeva.com

Customer Service Telephone: +1 (463) 270-4749