Terms of Purchase

Effective Date: June 2026

Welcome to Xormeva. We provide thoughtfully selected products across our Pet Travel, Pet Care, and Pet Toys collections.

These Terms of Purchase apply to orders placed through the Xormeva online store and form part of the legal agreement between the customer and LUYA INDUSTRY LIMITED. They should be read together with our Privacy Policy, Terms of Service, Shipping Policy, and Return Policy.

By submitting an order or completing payment through our website, you acknowledge that you have reviewed and accepted these purchasing conditions.

1. Customer Eligibility

To place an order through Xormeva, you confirm that:

• You are at least 18 years old or have reached the legal age required to enter into a binding contract in your jurisdiction.
• You have the authority to use the selected payment method.
• Purchasing and importing the relevant products is lawful in your country or region.
• You will use all products only for lawful and appropriate purposes.

Where permitted by applicable law, customer-service communications may be recorded, retained, or reviewed for quality assurance, training, fraud prevention, dispute handling, and security purposes.

2. Privacy and Personal Information

Personal information submitted during browsing, checkout, payment, delivery, or customer-service communication is handled in accordance with our published Privacy Policy.

By interacting with Xormeva, you acknowledge that information may be collected and processed through website forms, payment systems, email, telephone, and other supported communication channels.

We may revise our Privacy Policy when necessary to reflect changes in law, technology, business operations, or service providers. Updated terms will become effective when published, subject to any notice or consent requirements imposed by applicable law.

3. Order Review and Acceptance

Submitting an order does not automatically mean that the order has been accepted.

Xormeva reserves the right to review, place on hold, limit, reject, or cancel a transaction for legitimate business or security reasons, including:

• Product unavailability
• Suspected fraud or unauthorized payment activity
• Payment verification failure
• Incorrect pricing
• Technical or system errors
• Unusual purchasing patterns
• Incomplete customer information
• Shipping restrictions
• Legal or regulatory requirements

We may request additional information or identity verification before processing or dispatching an order.

An order is generally considered accepted after payment has been approved and the purchase has entered fulfillment. Receipt of an automated order-confirmation email alone does not guarantee final acceptance.

When Xormeva cancels an order after payment has been collected, the relevant amount will be returned to the original payment method.

4. Product Information and Online Representation

We make reasonable efforts to present product descriptions, dimensions, materials, functions, compatibility information, and images accurately.

However, the appearance of a product on screen may vary because of:

• Device and display settings
• Lighting conditions used in photography
• Manufacturing tolerances
• Measurement methods
• Product updates
• Minor variations between production batches

Measurements and specifications may contain reasonable differences unless explicitly stated otherwise.

Customers should review the complete product description before purchasing, particularly information concerning size, weight limits, materials, intended use, installation, safety, and pet suitability.

A quick-checkout or accelerated-payment option does not remove the customer’s responsibility to review the selected product and order details.

Where a product materially differs from its published description, the customer may submit a claim under the applicable Return and Resolution Policy.

5. Pet Suitability and Responsible Use

Customers are responsible for determining whether a product is appropriate for their pet.

Before purchasing or using an item, consider the animal’s:

• Species
• Age
• Size and weight
• Strength
• Health condition
• Temperament
• Activity level
• Chewing behavior
• Travel requirements

Products should be used only for their intended purpose and in accordance with any instructions, labels, warnings, or care guidance supplied.

Pet toys, carriers, restraints, grooming products, and travel accessories should be inspected regularly. Pets should be supervised whenever appropriate, and any item showing damage, excessive wear, loose parts, or other safety concerns should be removed from use.

Xormeva does not guarantee that every product will be suitable for every animal.

6. Pricing Errors and Corrections

We aim to maintain accurate pricing throughout the website, but errors may occasionally occur because of technical, administrative, or system-related issues.

Xormeva is not required to complete a transaction at a clearly incorrect price.

If a pricing error is identified before shipment, we may:

• Correct the displayed price
• Contact the customer for instructions
• Cancel the affected item or order
• Issue a refund for any amount already collected

We may update prices, promotions, discounts, product specifications, and availability at any time before an order is accepted.

Price changes do not normally affect orders that have already been accepted, except where a genuine technical or obvious pricing error has occurred.

7. Promotions and Discount Offers

Promotions may be governed by additional terms, including:

• Start and end dates
• Minimum order values
• Product exclusions
• Geographic restrictions
• Usage limits
• Customer eligibility requirements
• Restrictions on combining offers

Discounts must be successfully applied before checkout is completed.

Unless otherwise stated, promotional offers cannot be exchanged for cash, applied retroactively, or transferred between orders.

Xormeva may withdraw or amend a promotion when necessary, provided that applicable consumer-protection requirements are observed.

8. Inventory and Product Availability

Stock information shown on the website is provided as a current estimate and does not constitute a guarantee that an item will remain available.

Inventory discrepancies may arise when:

• Several customers purchase the same product within a short period
• Stock data has not yet synchronized
• An item fails final quality inspection
• A supplier or fulfillment partner reports an availability change
• A product is damaged or lost before dispatch

When an item becomes unavailable after checkout, we may contact the customer, cancel the unavailable product, adjust the order total, and refund the relevant amount.

We are not obligated to supply a product that is no longer available.

9. Processing and Delivery Estimates

Orders are subject to payment approval, processing, quality review, packaging, and carrier collection.

International delivery may require up to approximately 30 days after payment clearance, although many orders may arrive sooner.

All published processing and delivery periods are estimates only. Actual timing may be affected by:

• Carrier delays
• Customs inspections
• Severe weather
• Public holidays
• Transportation restrictions
• Supply-chain disruption
• Regional emergencies
• Incorrect delivery information
• Events outside our reasonable control

An “in stock” indication does not guarantee immediate dispatch.

More detailed shipping terms are available in our Shipping and Delivery Policy.

10. Split Shipments

Products within one order may be stored at different warehouses or fulfillment facilities.

To avoid unnecessary delays, Xormeva may divide an order into separate shipments. Each parcel may have its own tracking number and may arrive on a different date.

A split shipment does not mean that the remaining items have been canceled unless we notify you otherwise.

11. International Orders

Customers purchasing from outside the shipment’s origin country acknowledge that:

• Certain warranties, support services, or replacement options may vary by region.
• Product instructions, packaging, warnings, or labels may be supplied primarily in English.
• Product labeling may differ from local retail-labeling conventions.
• Some items may be subject to destination-specific restrictions.
• Delivery may require customs review or additional documentation.

The customer is responsible for confirming that the purchased product may be lawfully imported, possessed, and used in the destination jurisdiction.

Xormeva may reject or cancel an order when delivery is restricted or legally prohibited.

12. Customs Duties, VAT, and Import Charges

The amount paid at checkout may not include all taxes or fees imposed after a parcel reaches the destination country.

Unless otherwise stated during checkout or required by applicable law, the customer is responsible for:

• Import duties
• Customs charges
• Value-added tax
• Local sales or consumption taxes
• Brokerage fees
• Clearance fees
• Other government or carrier assessments

These charges are imposed by third parties and are not controlled by Xormeva.

Customers should consult the relevant customs or tax authority when they require an estimate of possible import costs.

Refusal to pay applicable charges may result in delay, return, abandonment, or disposal of the parcel. Any resulting refund request will be reviewed under the applicable policies, and recoverable costs may be deducted where legally permitted.

13. Payment Authorization

By entering payment information, you confirm that:

• The information provided is complete and accurate.
• You are authorized to use the payment method.
• Sufficient funds or credit are available.
• The payment provider may carry out verification and fraud-prevention checks.

Payment authorization does not guarantee that an order will be accepted or shipped.

Xormeva is not responsible for fees imposed by a bank, card issuer, currency-conversion provider, or payment platform.

14. Order Changes and Cancellations

Requests to amend or cancel an order must be submitted promptly through support@xormeva.com.

We will make reasonable efforts to accommodate eligible requests, but changes cannot be guaranteed after fulfillment has begun.

Once an order has been packed, transferred to a carrier, or marked as shipped, it may no longer be changed or canceled.

Additional conditions are described in our Shipping and Delivery Policy and Return and Resolution Policy.

15. Limitation of Remedies

Where a product is materially incorrect, defective, or damaged, available remedies will be determined under our published return, refund, and resolution procedures.

Depending on the circumstances, an approved remedy may include:

• Replacement
• Reshipment
• Partial refund
• Full refund
• Another reasonable solution

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights that cannot legally be waived.

16. Policy Updates

Xormeva may revise these Terms of Purchase to reflect changes in legal requirements, product offerings, payment systems, shipping practices, or business operations.

The updated version will be published on this page with a revised effective date.

Changes will not be applied retroactively where doing so would conflict with applicable law.

17. Governing Law

These Terms of Purchase and related online sales activities are governed by the laws of the Hong Kong Special Administrative Region, without limiting any mandatory consumer protections that apply in the customer’s place of residence.

Any dispute will be handled in accordance with applicable law and the dispute-resolution provisions contained in the broader Terms of Service, where relevant.

18. Business and Contact Information

The Xormeva online store is operated by:

Brand Name: Xormeva

Legal Operating Company: LUYA INDUSTRY LIMITED

Registered Address: Flat 801, 4/F, Kaiser Estate Phase 2, No. 47-53 Man Yue Street, Hung Hom, Kowloon, Hong Kong

Customer Support Email: support@xormeva.com

Customer Service Telephone: +1 (463) 270-4749