Contact

Thank you for contacting Xormeva. We are committed to providing dependable pet products designed to support safer travel, easier daily care, and more enjoyable playtime.

Whether you need product dimensions for an item in our Pet Travel collection, usage guidance for one of our Pet Care products, or additional information about our Pet Toys, our customer support team is ready to assist you.

For questions related to orders, shipping, product use, returns, customer service, or wholesale cooperation, please contact us through the official channels below.

1. Email Support

Customer Support Email: support@xormeva.com

Our support team carefully reviews each inquiry and aims to provide a complete response within 24 to 48 hours, generally within 1–2 business days.

To help us locate your order and respond more efficiently, please include your order number in the subject line or body of your email.

2. Telephone Support

Customer Service Phone: +1 (463) 270-4749

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM, Eastern Standard Time.

Please note that international calling charges, mobile carrier fees, or local telecommunications rates may apply depending on your service provider and location.

3. Company Information

Xormeva operates in accordance with applicable e-commerce practices and commercial standards. We focus on providing practical, thoughtfully selected products across Pet Travel, Pet Care, and Pet Toys.

Our order coordination, customer service, logistics management, product quality procedures, and business operations are managed by the following legal entity:

Brand Name: Xormeva

Legal Company Name: LUYA INDUSTRY LIMITED

Registered Address: Flat 801, 4/F, Kaiser Estate Phase 2, No. 47-53 Man Yue Street, Hung Hom, Kowloon, Hong Kong

We appreciate the trust you place in Xormeva. Our team looks forward to supporting you and helping make everyday life with your pet safer, easier, and more enjoyable.